Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions 2018-03-05T17:21:30+00:00

General Loan – Questions and Answers

You can apply for a loan either by visiting one of our many retail locations across 9 states or by calling 1 (888) 967-2467. One of our agents will be happy to guide you through the process in-person or over the phone. Depending on where you live, you may be also able to use our new online loan application, which is currently in testing, and is accessible from desktop, tablet, or mobile.
We offer unsecured installment loans that range from $300 to $7,000. The maximum amount you can borrow depends on several factors, including your income, existing debts and past payment history.
The application process typically takes 10 to 15 minutes to complete. If we have all the correct documentation, a decision can be made the same day of application.
Payment amounts are based upon the loan size, interest rate, fees and term of the loan. We schedule payments to match your pay period (usually every other week or two times a month) and calculate a payment amount we think you can afford based upon your income and debts/expenses. You also have the ability to change the loan amount and/or term, within certain parameters, before the loan is disbursed if you’d like to have a lower payment. Payments are made in fixed installments which means they don’t change over the life of the loan (except the last payment, which may be larger or smaller depending upon whether you made your payments on time).
The term of the loan depends primarily on loan size, interest rate, fees and how much we think you can afford for a monthly payment. Our loan terms range from 6 to 35 months with the smaller loans generally having shorter terms and the larger loans having longer terms.
You will need to provide three pieces of information:

  1. Government-issued color picture ID: from the US or another country (driver’s license, passport, consular ID).
  2. Proof of income: pay stubs of the last 30 days or bank statements for the last 60 days.
  3. Proof of address in California, Florida, Illinois, Missouri, Nevada, New Mexico, Texas, Utah or Arizona: mobile phone, electricity, water or cable bills, etc.

All documents must be original and not expired. If you are paid weekly, bi-weekly or semi-monthly your paystub or check must be less than three weeks old. If you are paid monthly, your paystub or check must be less than five weeks old. If you are using bank statements as proof of income, then you must provide the two most recent statements. Proof of residence must be less than 60 days old.

We currently report accounts to Experian and TransUnion, two of the three major credit reporting agencies. It will be reflected positively in your credit report if you make payments on or before your due date and repay your loan in full. Generally it takes at least 6 months of positive payment reporting to create a credit score, although this may vary by credit reporting agency and score.
We report accounts, including timely payments, incidents of delinquency, and the payoff of a loan, to Experian and TransUnion, two of the three major credit reporting agencies, every month
Currently, you must visit a retail location to submit the required documentation (proofs of identity, income and residence). In your presence, the agent will scan your original documents and submit then for review along with the rest of your loan application. You will be notified by one of our agents regarding the approval status of your loan shortly following the submission of your application.
You can be assured our experienced and knowledgeable agents are processing your application as quickly as possible. Should you have specific inquiries, you can visit one of our many locations or speak to an agent over the phone at 1 (866) 488-6090. One of our agents will be happy to assist you.
You can pick up your loan, either in the form of a check or our prepaid debit card, at one of our many retail locations across 9 states. If you choose to, you can pick up your loan at a different Oportun location than the one you visited to apply for the loan. An agent will notify you when your loan is available and will work with you to identify the most convenient location.
You should bring the same proof of identity document you used to complete the loan application.
Yes, you can borrow an amount up to the one for which you’ve been approved. You can change the amount you are borrowing from the time you are notified of your approval up until you pick up your loan from our retail location.
Yes. However the privacy laws limit what information we can share about the loan. Therefore if you’d like someone to make a payment on your behalf, please either provide us authorization to transact with that person on your loan, or make sure they have the following information in order to make a payment: the name and telephone number on the loan and the payment amount you would like to make.
Not at this time. However, we are expanding rapidly. Check our locations frequently to see if we have entered your state of residence.
For questions regarding your loan, please see call 1 (866) 488-6090 or visit a location near you.

Oportun, formerly known as Progreso Financiero – Questions and Answers

Yes, Oportun was formerly known as Progreso Financiero. The new name is a short and memorable word that better reflects what our customers have stated we do – we help create opportunities through the responsible, affordable loans we provide. Oportun is based on the word Oportunidad, the Spanish word for Opportunity.
Your loan will remain the same. Only the name is changing. Your existing loan documents will continue to be valid.